Privacy Policy uya123 – Malaysia User Data Protection

This Privacy Policy is issued by uya123 ("we", "Platform" or "uya123") and applies to all users who register, browse, or use any services provided on our platform at uya123.onl, including our mobile app for Android and iOS.

This policy explains in detail how we handle your personal information — from the moment you first visit our website through to account closure. We are committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.

By using the uya123 platform, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please stop using the platform immediately and contact us to close your account.

Uya123 collects information across several categories depending on the nature of your interaction with our platform:

A. Information you provide directly:

• Registration Information: Full name, date of birth, phone number, email address, username, and password chosen during account registration.
• KYC Documents: A copy of your MyKad, passport, or other valid identification document for identity verification purposes.
• Financial Information: Bank account number, e-wallet details, and other payment method information you use for deposits and withdrawals.
• Communication: Records of conversations with our customer support team via live chat, email, or Telegram.

B. Information collected automatically:

• Your IP address, device type, operating system, and web browser version.
• Log data including pages visited, visit times, clicks, and navigation patterns within the platform.
• Geolocation data (at country/region level only) for permitted area verification.
• Gaming session information including games played, bets placed, and session duration.

Every piece of data we collect has a clear and legitimate purpose. uya123 does not collect information without reason, and we do not use your data for purposes unrelated to the platform's services.

• Account Management: Creating, maintaining, and securing your account, including two-factor login and identity verification processes.
• Transaction Processing: Processing deposits, managing withdrawals, and resolving any transaction-related disputes promptly and accurately.
• Legal Compliance: Meeting KYC (Know Your Customer), AML (Anti-Money Laundering), and related legal reporting obligations.
• Fraud Prevention: Detecting and preventing fraudulent activity, multi-account usage, and platform abuse through behavioural pattern analysis.
• Service Improvement: Analysing usage patterns to improve the interface, platform performance, and overall user experience.
• Communication: Sending important account-related notifications, policy updates, and promotional information (subject to your preferences).
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offering appropriate self-management tools to users who need them.

Your data security is uya123's highest technical priority. We continuously invest in industry-grade security infrastructure to ensure your information remains protected at all times.

• Transit Encryption: All data transmitted between your browser or app and our servers is protected by TLS 1.3 / SSL 256-bit encryption — the same standard used by Malaysia's leading banking institutions.
• Storage Encryption: Sensitive data such as passwords are stored using bcrypt one-way hashing. Financial information is stored in encrypted format and kept separate from profile data.
• Access Controls: Only staff with specific authorisation may access user data, and every access is automatically logged for audit purposes.
• 24/7 Monitoring: Our intrusion detection system (IDS) monitors server activity in real time and will trigger an immediate alert upon detecting any suspicious activity.
• Secure Backup: Data backups are performed regularly and stored at a separate location with full encryption to ensure service continuity.

Retention Period: We retain your personal data for as long as it is needed for the stated purposes, or for as long as your account remains active. Following account closure, data required for legal compliance will be retained for a minimum of 7 years in accordance with Malaysian legal requirements, while other data will be securely deleted.

Uya123 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, under certain legitimate circumstances, we may share some of your information with the following parties:

• Payment Service Providers: The minimum financial information required is shared with licensed payment processors such as FPX, e-wallet operators, and banking institutions solely for the purpose of processing your transactions.
• Game Providers: Required game session data is shared with third-party game platform providers operating under strict data protection agreements with uya123.
• Technical Service Providers: Cloud infrastructure providers, CDN providers, and analytics service providers that help us operate the platform — all bound by data confidentiality agreements.
• KYC Services: Third-party identity verification providers used to validate your identification documents during the KYC process.

Like most online platforms, uya123 uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management and account security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymous information about how you use the platform to help us identify and resolve technical issues.
• Functional Cookies: Saving your preferences such as language, display settings, and game choices to deliver a more personalised experience.
• Analytics Cookies: Helping us understand aggregate usage patterns to improve platform design and content.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality. Note that essential cookies cannot be disabled without impacting your ability to log in and use the platform.

As a uya123 platform user, you have the following rights regarding your personal data, in accordance with Malaysia's PDPA provisions:

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time. We will provide this information within 21 business days from the date of your request.
• Right to Rectification: If any of your data is inaccurate or outdated, you have the right to request a correction. Basic profile updates can be done directly through your account settings.
• Right to Erasure: You may request deletion of your personal data when it is no longer needed, subject to applicable legal retention obligations.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict how we process your data while a dispute is being resolved.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time, without conditions.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time, though this does not affect the validity of processing that took place prior to withdrawal.

To exercise any of the above rights, please contact our privacy team via email at [email protected]. We will take your request seriously and respond within the specified timeframe.

In certain circumstances, uya123 may be legally required to disclose users' personal data to lawful authorities. These circumstances include:

• Valid court orders or warrants issued by a tribunal of competent jurisdiction in Malaysia.
• Valid requests from law enforcement agencies investigating criminal activities related to the use of our platform.
• Mandatory reporting requirements under the Anti-Money Laundering Act (AMLA) and related legislation.
• Actions required to protect the safety or life of any individual in an emergency situation.

In all cases, uya123 will endeavour to ensure that any disclosure is minimal and strictly limited to what is necessary. Where permitted by law, we will notify you before making any disclosure to authorities.

The uya123 platform may occasionally contain links or references to third-party websites or services, including game providers and platform partners. It is important for you to understand that:

• This Privacy Policy applies solely to the uya123 platform and does not cover the privacy practices of third-party websites.
• Uya123 is not responsible for the privacy policies, content, or security practices of any third-party websites.
• We encourage you to read the privacy policy of each third-party website you visit separately.

Uya123 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. We will notify you of any material changes through:

• A clear notice on the platform's home page or within your account after login.
• An email to the address registered on your account at least 7 days before changes take effect, for significant changes.

The "Updated" date at the top of this page will always reflect the date of the most recent update. Your continued use of the uya123 platform after changes take effect will be considered your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:

• Privacy Email: [email protected] — please set the email subject to "Privacy Inquiry" for faster processing.
• Live Chat: Available 24/7 directly within the uya123 platform. Ideal for general privacy inquiries.
• Official Telegram: Via the official uya123 Telegram channel for additional support.

We are committed to responding to all privacy-related enquiries within 5 business days. Formal complaints regarding data disclosure or privacy breaches will be handled with the highest priority and resolved within 14 business days from the date of receipt.